Internet Sales BDC Representative Jobs and Careers
Business Development Center
This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Zeigler Client Advisors. This position interacts daily with Client Advisors and dealership support staff, as well as sales and service customers.
Duties & Responsibilities
- Handle customer contacts, follow-up, new business development and existing customer retention
- Receiving and promptly responding to inbound sales calls and internet inquiries
- Identify client needs and scheduling appointments for the sales and/or service department
- Placing outbound phone calls and emails to potential and existing clientele
- Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
- Contacting clients prior to their appointment date to confirm their appointment(s)
- Data mining and prospecting for sales and service opportunities
- Execute prospect follow-up calls and gauge customer satisfaction
- Attend and participate in department meetings
- Ability to work in a fast paced, deadline oriented environment
- Ability to work well as part of a team or group
- Excellent oral, written and interpersonal communications skills
- Express a positive attitude, exceptional work ethic and a willingness to learn
- Computer literacy, organizational skills, follow-up and typing abilities
- Ability to read and comprehend instructions and information
Compensation & Benefits
- Compensation based on experience
- Automatic 401K
- Full Benefit Package (waiting period 1st of the month following 50 days)
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Job Type: Full-time
Benefits:
- 401(k)
- Employee discounts
- Health insurance
Supplemental Pay:
- Bonus pay
- Commission pay
Experience:
- Customer Service: 2 years (Preferred)
- Automotive: 1 year (Preferred)